Support

Need help with Bound? Email support@boundofficial.com and we'll get back to you within 2 business days.

Common questions

I didn't get my confirmation email. Check your spam or junk folder for an email from noreply@boundofficial.com. Still nothing after 10 minutes? Try signing up again, or email us.

I confirmed my email. What now? Go back to the Bound app and sign in with the same email and password.

Who can see my profile? People on Bound who live in, or are moving to, the same cities as you. People you've blocked can't see you. See our Privacy Policy for details.

How do I change my photos, cities or moving date? In the app, go to Me > Edit.

How do group plans work? Anyone can start a plan for people in their situation, such as people in Sydney moving to New York, or people new to a city. Joining a plan adds you to its group chat. If a plan has limited spots and fills up, you won't be able to join.

Is Bound free? Yes.

Safety
• Meet in public places, and tell a friend where you're going.
• Never send money or bank details to someone you've met on Bound, including for a room or sublet you haven't seen in person.
• To block someone, open their profile, tap the ... button at the top right, and choose Block. They won't be able to see you or message you.
• To report someone, open their profile, tap the ... button at the top right, and choose Report. We review every report.
• If you're in danger, contact local emergency services first.

Deleting your account

In the app, go to Me > Delete account. This permanently deletes your profile, photos, chats, plans and listings. It can't be undone.

Can't get into the app? Email support@boundofficial.com from the address you signed up with, and we'll delete your account for you.