Privacy Policy

Last updated: 1 November 2026

Bound helps people who are moving to, or have just moved to, a new city meet each other. This policy explains what information Bound collects, how it's used, and the choices you have. Bound is run by Rohan Gupta, based in New South Wales, Australia ("we", "us").

What we collect

Information you give us:
• Account details: your email address and password, or your Apple ID if you use Sign in with Apple. If you choose "Hide My Email", we only receive Apple's private relay address. Passwords are stored securely hashed; we never see them.
• Profile: your first name, age, occupation, a short bio, your interests, your current city, the city you're moving to or from, and your rough moving or arrival month.
• Photos: your profile photo (required) and up to six optional extra photos.
• Instagram handle: if you add it. We only store the @handle you type. We don't connect to your Instagram account or access anything in it.
• Messages: the messages you send in one-to-one and group chats.
• Plans and housing listings: the group plans you create or join, and any housemate, sublet or lease-transfer listings you post, including their photos.
• Safety actions: the people you block, and any reports you submit.

Information collected automatically: Our hosting provider keeps standard technical logs, such as IP address, device type and time of request, to keep the service running and secure. Bound has no advertising, no analytics trackers, and does not track you across other apps or websites.

We do not collect your precise location, contacts, or payment information.

How we use it
• To create and run your account.
• To show your profile to people in your current or destination city, and to suggest people, plans and listings that match your move.
• To deliver your messages and keep your chats in sync.
• To send account emails, such as confirming your email address.
• To keep Bound safe: reviewing reports, removing accounts that break our rules, and preventing abuse.

We do not sell your information, and we do not use it for advertising.

Who can see your information
• Other Bound users can see your profile (name, age, occupation, bio, interests, cities, moving dates, photos and Instagram handle), the plans you host or join, and your housing listings. People you've blocked, and people who have blocked you, can't see you.
• Your chats are visible only to the people in that chat.
• Photos are stored at hard-to-guess web addresses so they load quickly. Anyone who has a photo's exact address could view it, so only upload photos you're happy for others to see.
• Service providers that run Bound for us, under contract and only for that purpose: Supabase (database, file storage and sign-in), Resend (sending account emails), and Apple (Sign in with Apple, if you use it).
• Legal reasons: we may share information if required by law, or to protect someone's safety.

Our providers may store data outside your country. We choose providers that protect it to a standard comparable to the law where you live.

How long we keep it

We keep your information while your account is open. When you delete your account, your profile, photos, one-to-one chats, plans, listings and other account data are deleted straight away. Server backups that may contain it are cleared within about 30 days. Reports about other users may be kept longer if needed to keep the community safe.

Your choices and rights
• Edit your profile at any time in the app under Me.
• Delete your account in the app under Me > Delete account. This removes your data as described above.
• Block or report anyone from the ... menu on their profile.
• Access or correct your data, or ask a question: email support@boundofficial.com. Depending on where you live (for example under Australia's Privacy Act, the GDPR, or Californian law), you may have further rights, such as getting a copy of your data. We'll respond within 30 days.

Age requirement

Bound is only for people aged 18 or over. We don't knowingly collect information from anyone younger. If you think someone under 18 is using Bound, please tell us and we'll remove the account.

Security

Data is encrypted in transit, and access rules on our servers mean people can only change their own information and read chats they're part of. No service is perfectly secure, so please use a strong password and don't share anything in chats you wouldn't want stored.

Changes to this policy

If we make important changes, we'll update the date above and let you know in the app or by email.

Contact

Questions or requests: support@boundofficial.com

If you're not satisfied with our response, you can contact your local privacy regulator. In Australia, that's the Office of the Australian Information Commissioner (oaic.gov.au).